Testking cisco 642-164
Vendor: cisco
Exam Code: 642-164
Exam Name: Unified Communications Contact Center Express.(UCCX) (IT Certification and Career Paths )
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Question: 1
An account manager is meeting with a customer who is interested in a Cisco IP Communications
solution. The customer needs to support a variety of analog devices, voice mail, auto attendant,
and 200 users. Which solution should the account manager discuss with this customer?
A. A full Cisco CallManager solution
B. A full Cisco CallManager solution with Cisco Unity
C. Cisco CallManager Express
D. Cisco CallManager Express with Cisco Unity Express
Answer: D
Question: 2
One of your potential customers has concerns about choosing a Cisco IP Communications
solution because, according to the competition, IP telephony solutions cost more than they are
worth. Which strategy would be most appropriate to defuse this concern?
A. Unlike traditional office environments where voice and data are separate, Cisco IP
Communications supports the idea of a converged network where the telephony and IP
components are integrated.
B. An IP-enabled PBX inevitably reaches a point called the golden phone, at which an addition
requires more than just a phone. In fact, it requires a card to support the phone, and possibly a
new shelf of a cabinet to house the card. These upgrades end up being very costly and offer
the customer no flexibility to implement nonproprietary solutions in the future.
C. With low operating and capital costs, a Cisco IP Communications deployment will pay for itself
in 18 months on average and will provide an average annual savings per user of US$334. The
drivers of the ROI are determined by the unique network circumstances of the customer, such
as the speed of migration, the remaining life on the PBX, and the extent of the data upgrade.
D. Cisco IP Communications solutions are based on tested and verified designs that ensure rapid
ROI. Cisco or its IP telephony specialized channel partners can also customize these solutions
to meet business demands and realize cost savings resulting from existing equipment or
applications.
Answer: C
Question: 3
Organizations that embrace Cisco IP Communications solutions are able to interoperate with
existing TDM systems and applications, as well as support which two traditional telephony
networking standards? (Choose two.)
A. QSIG
B. BGP
C. SIP
D. TDM
E. DPNSS
Answer: A, E
Question: 4
The IT manager from a prospective client organization explains that their network is overloaded.
The network has been in use since 2002 with minimal upgrades, and is composed of several
different devices from different vendors. E-mail is slow, the voice-mail system is outdated, and
employee productivity and responsiveness are suffering.
Given this scenario, which business driver is most appropriate to sell a Cisco IP Communications
solution?
A. Reduce operating costs
B. Increase revenue generation
C. Facilitate future expansion
D. reduce the number of employees
Answer: A
Question: 5
You require an easy-to-use, web-enabled tool to demonstrate to a prospective customer the
benefits of a converged network in terms of productivity enhancements and real estate savings.
Which tool should you use?
A. Cisco ROI analysis
B. Cisco CNIC
C. business case from the industry of the prospect
D. customized hurdle rate analysis
Answer: B
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Comment from amr
Time January 14, 2009 at 6:15 am
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