Testking cisco 642-611
Vendor: cisco
Exam Code: 642-611
Exam Name: CCIP Implementing Cisco MPLS Exam (MPLS) (CCIP )
cisco 642-611 value pack
642-611 Q & A with Explanations + 642-611 Study Guide + 642-611 Preparation Labs
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QUESTION 6:
Select the answer that best describes the business benefits provided by the Screen Pop feature.
A. saves the user time when an inbound or outbound call is placed or received by automatically popping
the customer service record of the employee who owns the customer case
B. automatically pops configured telemarketing scripts which allows the employee to up-sell the customer
on the latest products
C. saves the user time when an inbound or outbound call is placed or received, by automatically popping
the customer record and phone call record on the user’s screen
D. improves customer service by automatically popping the customers last e-mail to the Microsoft CRM
user
Answer: C
QUESTION 7:
DRAG DROP
You work as a network technician at Certkiller .com. Your boss Certkiller asks you to arrange the sequence
of events involved in the call terminated message flow. Match the event with the appropriate step.
Answer:
QUESTION 8:
Select the answer that best describes the business benefits provided by the Call Information Capture
feature.
A. captures the name of the customer from the caller ID information sent from the phone company and
records it into the phone call activity record, saving the user time and eliminating incorrect entry of call
information
B. accurately records call information into a phone call activity record, saving the user time and eliminating
incorrect entry of call information
C. reduces the cost of the solution to the business by automatically capturing call information and alerting
the business owner when employees abuse the phone system
D. increases revenue to the business by allowing the customer account record to be popped on the IP phone
display
Answer: B
QUESTION 9:
You are designing a Cisco Unity voice-mail-only solution to allow all outside callers at
any of the 14 different company offices to locate any of the 7500 users by simply
spelling the name of the user via the touch-tone telephone keypad in an Automated
Attendant conversation. Each office has a different voice-mail system that you will
replace with the new Cisco Unity solution. Each office also has a separate telephone
system. The telephone systems come from various manufacturers. Users dial individual
10-digit phone numbers to reach each user. There is no telephone networking between
offices. Many of the telephone systems will not allow conferencing and have a limited
number of trunks for each office. Certkiller .com is not willing to change the telephone
system structure at this time.
Which solution best meets Certkiller .com needs?
A. This can be done with VPIM, which is an industry standard that allows different
telephone systems to integrate over the Internet.
B. You can network the Cisco Unity systems together for subscriber-to-subscriber
messaging, but to fulfill the requirements they want for Automated Attendant transfers
between offices, they need to change to a networked telephone system solution.
C. Create a new forest/domain and add one Cisco Unity server at each office. All Cisco
Unity systems are member servers in the forest/domain and are provisioned for the
number of users at that site. On one Cisco Unity server a dialing domain is created and all
other Cisco Unity servers join that dialing domain. The directory handler search scope is
set to that dialing domain.
D. This can be done with the optional Cisco Unity PBX conference feature that allows
transfers between different PBXs by using the Intel Dialogic voice cards installed in all
Cisco Unity servers.
Answer: B
QUESTION 10:
During the presales phase of the design process, which design template do you use to
ensure you understand Certkiller .com goals?
A. customer requirements verification
B. customer expectation validation
C. customer needs statement
D. customer feature and function list
Answer: A
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Questions and Answers : 326 Q&As
Updated: 2008-12-08
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