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HP OpenView Service Desk 5.x: hp0-003 Exam
Exam Number/Code: hp0-003
Exam Name: HP OpenView Service Desk 5.x
” HP OpenView Service Desk 5.x”, also known as hp0-003 exam, is a HP certification.
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Question: 1
Which capability allows for the exporting of HP OpenView Service Desk configuration information
from one HP OpenView Service Desk database and the importing into another?
A. Archiving
B. Data Exchange
C. Configuration Exchange
D. Failover
Answer: C
Question: 2
When exchanging configuration data between HP OpenView Service Desk Management Servers,
what requirements are essential? Select TWO.
A. The Management Servers must be the exact same version of Service Desk
B. Configuration Exchange Filters MUST be defined and associated with Filter Groups
C. The Service Desk Management Server MUST be rebooted after a Configuration Exchange
Import
D. Duplicate Object entries must be removed in the Service Desk performing the Configuration
Exchange Import
Answer: A, B
Question: 3
Which levels of organization can be stored in an organization record?
A. External and internal companies
B. Internal companies and workgroups
C. Companies, departments and employees
D. All organizational levels
Answer: D
Question: 4
Which statements are TRUE regarding Workgroups? Select TWO.
A. Workgroups are used for object records assignment.
B. Workgroups are used to create departments in organizations.
C. A member of a parent workgroup is also a member of the related child workgroup.
D. A person can be a member of multiple workgroups.
Answer: A, D
Question: 5
What types of persons can be registered in a person record?
A. Employees and callers
B. Employees and specialists
C. External contacts and employees
D. Any type of person
Answer: D
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